Safety Notice
COVID-19 Policy
COVID-19 Policy at Château Rhianfa
The safety and wellbeing of our colleagues, guests and visitors has always been our main priority. We have implemented measures in order to create a safe environment for everyone. We are constantly monitoring and reviewing best practice from the Government, as this changes we will update our methods and processes accordingly.
All of our team members have completed all necessary risk assessment, health and safety and COVID-19 training
PPE has been provided and is readily available for all of our teams to use as and where required
We have adapted our working methods and shift patterns to create a safer working environment
We have implemented social distancing measures and additional signage throughout the building
Sanitiser points are available throughout the hotel including main entrance and exit areas
Common and high use touch points have been identified and enhanced cleaning procedures are in place
Hotel information packs have been removed from guest bedrooms and public areas and are available on-line
Minimum touch check-in and check-out procedures
The cost of your stay should be paid prior to or on arrival
Card payment only, we currently do not accept cash
Services provided during your stay will be charged upon consumption
Single use amenities are provided in your room
Food & Beverage
All dining requirements should be booked in advance if required
“Grab and Go” breakfast and dinner options are available
Our menu offering has been adapted and requires minimal food preparation and handling
We have outside areas available for dining
Meetings & Events
Room capacities have been adjusted to facilitate social distancing
Many event rooms have access to outdoor spaces
We are happy to show you around our facilities
We request you make your reservation in advance of your arrival and advise us of your dining requirements
We will require full name, address with postcode, contact telephone number and email address at the time of booking
You will receive an email to confirm your reservation which will include a link to our website advising our COVID-19 policy and guidelines
The cost of your stay should be paid prior to or on arrival (we do not accept American Express or Diners cards, or currently cash payment)
If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
We would request you adhere to the Government guidelines in relation to your stay with us. For further information please refer to https://www.gov.uk/coronavirus
We are doing our best to comply with Government advice and keep you safe, with these additional measure in place we request you allow a little extra time for our teams to provide our services
If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
If you feel you prefer to wear a mask/gloves whilst you are staying, please ensure to bring your own supply, we are unable to provide these items
We have implemented social distancing measures and additional signage throughout the building and request you respect them.
Sanitiser points are available throughout the hotel including main entrance and exit areas
Common and high use touch points have been identified and enhanced cleaning procedures are in place
Hotel information packs have been removed from guest bedrooms and public areas and are available on-line
We will ask you on arrival if you require your room to be serviced during your stay – please let us know your preference and we will advise our Housekeeping team
Any services provided during your stay will be charged upon consumption - we do not accept American Express or Diners cards, or, currently, cash payment
Food & Beverage Offering
All dining requirements should be booked in advance if required
"Grab and Go" breakfast and dinner options are available
Our menu offering has been adapted and requires minimal food preparation and handling
We have outside areas available for dining
Opening times will be adjusted to allow for service respecting social distancing measures
You will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk
You will receive a receipt from us by email once you have departed
We hope you enjoy a safe stay with us and look forward to your return!
Got a question?
Got any questions in mind?
Please contact our knowledgeable team today who will be happy to help.